Subject: Tech Support Candidate - Vikas Tiwari
From: Vikas Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 16:41:51 +0000

| | Tech Support Test

Name | Vikas Tiwari
E-mail | [email-masked]
Phone Number | (91) 8755053262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mathura

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It depends on the type of error. I will first check the internet connection then check the entered URL.i will also try to open the same website in another browser if every thing seemed fine I will try to open the website after clearing the cache and cookies of the browser.
What according to you is difference between Bluetooth and Wifi? | Bluetooth and Wi-Fi both are used to connect devices difference being that Bluetooth is used to connect devices over a small range typically that of around 10m while Wi-Fi has comparatively larger range  and connect devices within a range of 100m. Also in case of Wi-Fi we can connect more number of devices as compared to Bluetooth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service is all about interacting with customers  providing just the basic support they need and main objective is to keep them satisfied. While providing good customer service consistently is what we term as great customer service.great customer services is All about providing support to the customers satisfying them as well as retaining them.cutomers remain loyal if they are provided with great customer service.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills which is first and foremost skill that is needed to be a good technical support executive because if you are not explicit in what you want to convey you can never satisfy a customer fully.i have also got analytical bent of mind hence I can get into the depth of the problem and can come up with a solution pretty quickly.i have patience which is very important while dealing with customers hence because of these qualities I think I would make a great technical support executive
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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