Subject: Tech Support Candidate - Ankit Jha
From: Ankit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 12:04:19 -0400

| | Tech Support Test

Name | Ankit Jha
E-mail | [email-masked]
Phone Number | (91) 8318440978
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the web address if typed correctly
2.Make sure your internet connection is working properly , If not connected properly please reconnect it .
3.Check the website owner.
4.Clear cache and cookies if possible of the browser.
5.Try a different web browser to see if you can load the page.

What according to you is difference between Bluetooth and Wifi?

1.Bluetooth requires low bandwidth
while Wifi requires  high  bandwidth.
2.Range of bluetooth is 10 meters while range of wifi is 100 metres.
3.In bluetooth limited users can connect to it while in case of wifi it can connect large amount of users.
4.Bluetooth consumes less power while wifi consumes more power.
5.We need a bluetooth adapter on all devices to connect to it while in case of wifi we need a wireless adapter.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service - Your customer emails from your website . You respond within 24 hours.
Great customer service - You respond to the customer within minutes to provide the fastest service.
Good customer service- A prospect is on the phone and asks you a question and you don't know the answer to it .You put them on hold to find the answer and then come back to with it.
Great customer service-You explain you don't know the answer but will get them the answer. You tell them your time is valuable and offer them to either put them on hold or or to give them a call right back.

What according to you makes you a good candidate for customer service or technical support job?

I can easily communicate with the customers.
I have excellent listening skills.
I can do multitasking like while attending call i can easily type the information provided by the customer.
I always keep positive attitude towards the customer and my teammates.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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