Subject: Tech Support Candidate - Lalit Mohan tiwari Lalit
From: Lalit Mohan tiwari Lalit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 10:06:13 -0400

| | Tech Support Test

Name | Lalit Mohan tiwari Lalit
E-mail | [email-masked]
Phone Number | (110077) 8958256008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam new delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms it services | Application support engineer | 30 Apr was my last working day | 18
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will check only one user is facing like this issue and other user is also facing same
if only one user is facing webside issue then we will check locally.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is a primarly device you can share any file via bluetooth but wifi provide high range or internet .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As of my experience , great  customer  always will be loyal with all and team worker and good customer level just low according to great customer service.

What according to you makes you a good candidate for customer service or technical support job?

I am working in technical filed so according to my knowledge technical support is better then customer service because we are providing support to customer 24×7.
As of my experience when customer is facing any issues and issue is whatever user will be hope less how it will be resolve

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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