Subject: Tech Support Candidate - Arushi Agarwal
From: Arushi Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 09:48:23 -0400

| | Tech Support Test

Name | Arushi Agarwal
E-mail | [email-masked]
Phone Number | (+91) 7906681867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur city greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech field | Business Development Manager | 29 may | 18000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check whether the person has entered the url properly or not.
2. I will ask about the internet connection.
3. I will ask to check if the site has been blocked by cookies or if there is any proxy error.

What according to you is difference between Bluetooth and Wifi? | Bluetooth helps to connect to device to exchange data without the use of wire while wifi is used to connect device to high speed internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you satisfy the customers need while great customer service is when that customer comes back to you again.
What according to you makes you a good candidate for customer service or technical support job? | I am a confident candidate with good communication skills and can interact with people and convince them .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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