Subject: Tech Support Candidate - Raghav Khanna
From: Raghav Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 09:39:09 -0400

| | Tech Support Test

Name | Raghav Khanna
E-mail | [email-masked]
Phone Number | (+91) 9044625309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

So the steps to followed in troubleshoot the problem are as follow:
1. We will check what is the error message says.
2. We will check our internet connection and make sure that internet is properly connected with our system.
3. We will refresh that page.
4. We will try to open that website on multiple browsers.
5. We will clear the cache memory of our system.
6. Restart our browser and then try open open that website.

What according to you is difference between Bluetooth and Wifi?

The difference between Bluetooth and WiFi are as follow:
Bluetooth
1. Bluetooth has no full form.
2. It requires Bluetooth adapter in all devices for connectivity.
3. Bluetooth consumes low power.
4. The security of Bluetooth is less as compare to WiFi.
5. Bluetooth require low bandwidth.
WiFi
1. WiFi stands for Wireless Fidelity.
2. It requires wireless adapteron all devices and wireless router for connectivity.
3. It consume high power.
4. It provide better security than Bluetooth.
5. It requires high bandwidth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between Good and Great customer service are as follows :
Good Customer Service
If your customer e-mail you, the respond will be within 24 hours.
Great Customer Service
The respond time will be within few minutes.

What according to you makes you a good candidate for customer service or technical support job? | Being a Computer Science graduate, I can easily resolve the issues faced by the user by understanding it properly and I can easily resolve the technical issues faced by the user during their wok on the system.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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