Subject: Tech Support Candidate - Aashish kumar Aashish
From: Aashish kumar Aashish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 11:40:38 +0000

| | Tech Support Test

Name | Aashish kumar Aashish
E-mail | [email-masked]
Phone Number | (91) 9999059231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Aksharham

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Air astana | Marketing cum sales analyst | 15 may | 34000
Previous Employer 1 | Times of india group | Sales | 30 se 2019 | 30000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- I will use reload button if still I face same issue
Step2- will check my WiFi connection that my laptop or system is connected with wifi or not
Step 3- will check network speed is proper or not
Step 4- will try to open in other browser
Step 5- will reboot system

What according to you is difference between Bluetooth and Wifi?

Bluetooth- its help to pair two different device and with the help of this we can transfer data between connected device.

Wifi- it is used to connect your device like laptop  ,mobile and give you access to Internet. With the help of wifi you can connect many devices as per router capacity.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service is just giving answers to customer queries. But great customer service is to make customer feel that we are understanding his problem and trying all the way out. With comes through representative way of talking and explaining the way. Customer should be explained in all the possible way which could make his concept clear and for that if we use example that will give add on advantage.
What according to you makes you a good candidate for customer service or technical support job? | I find that I can explain the things in different way with suitable real-time example and situations. I do not get frustrated with customer queries. And to give great service I try to listen all his issues first and then respond one by one.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |