Subject: Tech Support Candidate - abhiney sharma
From: abhiney sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 07:36:33 -0400

| | Tech Support Test

Name | abhiney sharma
E-mail | [email-masked]
Phone Number | (+91) 8588971795
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sagarpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I shall make sure that the website would not contain any virus such as malware, Trojan etc. If that so, then, maybe the Antivirus must have be the reason that the website is not opening because it searches for the virus automatically.
If the first one is not the reason then I have to make sure that Internet connection is working fine.

What according to you is difference between Bluetooth and Wifi?

Range:
Blutooth= 5ft-100ft
wifi= indoors-100ft
outdpors-300ft

Frequency:
Bluetooth= 2.4 GHz
Wifi= 2.4, 3.6, 5 GHz

Bandwidth:
Bluetooth= Low(800Kbps)
Wifi= Hogh(11Mbps)

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If some one is able to resolve atleast 95% of queries of the customer then the service provider can consider under the category of great customer service
For having a great customer service, one should not argue with the customer whereas we need to listen to his/her problem with calmness then act.

What according to you makes you a good candidate for customer service or technical support job? | I am a good learner and Listener and I will try my best to get the knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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