Subject: Tech Support Candidate - Ashish kumar Meena
From: Ashish kumar Meena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 10:57:45 +0000

| | Tech Support Test

Name | Ashish kumar Meena
E-mail | [email-masked]
Phone Number | (+91) 9015066148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Digitech | Web developer | | 20000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another website like google.com or facebook.com

*If you can open another site, skip down to The problem only happens with certain websites.

*If you can't open another site, continue on to the next step.

2. Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

What according to you is difference between Bluetooth and Wifi?

Bluetooth and Wi-Fi are both methods that provide wireless communication, The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.
Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.
as a Wi-Fi signal can be accessed up to 300 feet away.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is a customer emails from your website. You respond within 24 hours. Where great service is You respond to that customer within minutes. In good service you give priority to customer and in great service you always give a higher priority to the customer.
What according to you makes you a good candidate for customer service or technical support job? | I feel that I'm qualified because I have a bachelor's degree in technology. I have advanced skills with customer support tools like Zendesk. Also, I have two years of experience as a technical support specialist in the software industry. I know your company operates on global scale, and I can provide support in both English and hindi.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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