Subject: Tech Support Candidate - Hritik Ruhela
From: Hritik Ruhela <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 06:42:30 -0400

| | Tech Support Test

Name | Hritik Ruhela
E-mail | [email-masked]
Phone Number | (+91) 9568926455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hapur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Konexions back office services | Customer care executive | 3 november | 18000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First,I would like to check internet connection and if internet is working well then I will delete all cookies opened on that page and then I try to get restart website.

What according to you is difference between Bluetooth and Wifi?

We can use Bluetooth for low data files transfer and WiFi can share big files.
WiFi can be used for internet sharing but Bluetooth can only be used to connect the devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to give an normal experience to the customer according your salary.
Great experience is to give some extra to the customer.

What according to you makes you a good candidate for customer service or technical support job? | I can work properly and I have to do some extra to impress our customers
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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