Subject: Tech Support Candidate - Umar Aziz
From: Umar Aziz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 06:27:16 -0400

| | Tech Support Test

Name | Umar Aziz
E-mail | [email-masked]
Phone Number | (+91) 9873011570
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all the user needs to clear his all saved data like history,cache memory,saved password and all that, and after that user needs to restart the browser. If issue not resolved then the user needs to understand the error and try to setup the VPN may be the NDTV website is not available in user's country so in that case user needs to follow these steps.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is mainly used for transfering data and audio devices such as wireless bluetooth headset or Samsung,Apple watch an also we can use bluetooth as a internet moden via dial up connection but the transmitting power is very low in bluetooth as compared to WIFI.
And other side we have WiFi which is very usefull now days because every one has Wifi router in house to surf the internet and Wifi also has the ability to transfer the data with very high transfer rate as compared to Bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In Good scenario:- If a customer calls on a help line number to resolve his/her issue which he /she is facing with their product or services so the customer care executive provides the resolution on call without empathise the customer this is the good customer service.

In Great scenario:- If customer calls on a helpline for resolution and customer care executive answered the call in a very decent manner and executive empathise the customer and provides the assurance that you will never face any issue next time because you are very valuable customer of us and he provides the resolution to the customer and customer is happy with the warm gesture of executive so this is called great customer service.

What according to you makes you a good candidate for customer service or technical support job? | Customer service is very important for company to improve its goodwill in market because now days people are using social networking websites so much. A great candidate will not speak ill about the customer, but will show how they empathized and did their best to come to a resolution that worked for them -- and they'll spell out the problem-solving strategies they used along the way.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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