Subject: Tech Support Candidate - Faiz Ahmad Faiz
From: Faiz Ahmad Faiz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 06:18:52 -0400

| | Tech Support Test

Name | Faiz Ahmad Faiz
E-mail | [email-masked]
Phone Number | (91) 9773589363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | Customer Associat | |
Previous Employer 1 | Ienergizer | Customer Associates | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The connection was reset.
Try:

Checking the connectionChecking the proxy and the firewallRunning Windows Network Diagnostics
Solution 1: website and browser/system check
Solution 2: check the proxy settings
Solution 3: clear the browser cache
Solution 4: delete Winsock catalog entries
Solution 5: restart the router
Solution 6: temporarily disable the firewall and antivirus programs

What according to you is difference between Bluetooth and Wifi?

Bluetooth and Wi-Fi are not the same although they are related, like cousins. They both share the same band,Bluetooth has a shorter range, a max of about 30 feet (10 meters) or so, and is mostly used for connecting wireless devices such as keyboards, mice, headphones, speakers, etc. to phones, computers, smart televisions, motor vehicles, tablets, etc. Under the right conditions and hardware, bluetooth could also tether an internet connection at a lower speed.
Wi-Fi on the other hand is mostly used to connect wireless devices to a network, including the internet. This includes phones, computers, smart televisions, printers, tablets, tablets, etc. The speed and range of Wi-Fi is much greater than bluetooth. Speeds of several Gbps and ranges approaching a mile are possible with the right location, internet service plan and antenna.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service possesses below skill:
Communication skills. ...Customer Empathy / Compassion. ...Patience. ...Stress Management. ...

A great customer service means think out of the box such as:
A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent

What according to you makes you a good candidate for customer service or technical support job? | I have good experience in customer service and being an Engineer i can easily match the technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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