Subject: Tech Support Candidate - Ankush Rawat
From: Ankush Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 05:04:07 -0400

| | Tech Support Test

Name | Ankush Rawat
E-mail | [email-masked]
Phone Number | (0120) 8830335074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | sector 73 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Senior Executive | 08/04/2020 | 23k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again. Try loading the site in a different browser. There may be some settings configured incorrectly on your browser.On your computer, open browser on the top right side select settings where you will get the option for advanced.In the "Privacy and security" section, select Clear browsing data.Select a time range and then Cookies and other site data and then Clear data.

What according to you is difference between Bluetooth and Wifi?

The difference is Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal laptop/mobile devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing “good” customer service and delivering “great” customer service is that,tn good customer service you are probably only barely keeping your customers satisfied, while in the great customer service  you are not only keeping them satisfied also you are keeping them loyal.In great customer service we try to keep ourselves in the place of customer showing empathy trying to understand the problem from there point of view while in good customer service we just start giving resolution without even thinking where the problem is.
What according to you makes you a good candidate for customer service or technical support job? | I can identify the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product.I have ability to  maintain a positive and friendly attitude that makes a good first impression and leaves a lasting one that should be in a good customer service representative. I adaptable and and can work in any team, new challenges and responsibilities keep my zeal up for the work .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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