Subject: Tech Support Candidate - Rhyme Dahiya
From: Rhyme Dahiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 04:07:13 -0400

| | Tech Support Test

Name | Rhyme Dahiya
E-mail | [email-masked]
Phone Number | (91) 9069184008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nirman Vihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dataflow | Sr. Associate | 31 March 2020 | 18000
Previous Employer 2 | Aegis | Dr. Executive | May 2016 | 16000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I don't know anything about website making and designing.
What according to you is difference between Bluetooth and Wifi? | Bluetooth can be used to transfer data from one device to another where as Wifi is used to get access to the internet connection. Both are completely different from each other.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer satisfaction is the most important aspect of great customer service. The customer when satisfied with the services will be always happy to choose the services. Hence we should always make sure that the customer is happy with the service provided to them.
What according to you makes you a good candidate for customer service or technical support job? | I think that what makes a good candidate for customer service is his urge to provide complete satisfaction to th the customer. A good candidate for customer service should always be patient  and listen to the needs of the customer very keenly and should be able to satisfy him with the best services.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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