Subject: Tech Support Candidate - Parvez Alam
From: Parvez Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 07:36:52 +0000

| | Tech Support Test

Name | Parvez Alam
E-mail | [email-masked]
Phone Number | (110091) 8130707738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Trilok Puri

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SVN fitness club | Sr sales executive | 15 jan 2020 | 25k
Previous Employer 1 | Smarty fitness | Sales head | 20th July 2017 |
Previous Employer 2 | F2 fun N fitness Pvt Ltd | Fitness consultant | 10 August 2015 |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We can try to open via VPN if it's not open after that then we have to check what's the error says then we can go ahead
What according to you is difference between Bluetooth and Wifi? | Via bluetooth we can transfer the files like images, videos, audios etc. And via wifi we can access the internet browser in mobile, pc laptop and also the send the any type of files through the sharing application's.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | To make satisfy the customer and helps them to solve their issues/query
What according to you makes you a good candidate for customer service or technical support job? | Both have to solve the customer queries and make satisfy them over the phone whether it's technical or non technical
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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