Subject: Tech Support Candidate - Abhishek Baliyan
From: Abhishek Baliyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 03:29:07 -0400

| | Tech Support Test

Name | Abhishek Baliyan
E-mail | [email-masked]
Phone Number | (+91) 8384092861
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Hcl technologies Ltd | Software engineer | 4-11-2019 | 20000
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Click the library button on your toolbar, (if you don't see it there, click the menu button then click library.) Click history and select recent history.
2. In the time range to clear:drop-down, select Everything.
3. Below the drop-down menu, select both cookies and cache. Make sure other items you want to keep are not selected.
4. Click clear now.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to connect devices without using cables, while wifi provides high-speed access to the internet.
Bluetooth has no full form, while wifi stands for wireless fidelity.
Bluetooth requires low bandwidth, while wifi requires high bandwidth.
The radio signal range of Bluetooth is 10meters,whereas in wifi this range is 100meters.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service
1. Your customer emails from your website. You respond within 24hours.
2. Your customer is not happy with a product/service and wants to returns it or get a refund. You willingly accept the return less any restocking or trouble it causes you.

Great customer service-
1. You respond to customer within minutes and this is fast becoming the good service.
2. You not only graciously accept the return but let the customer know you will waive all fees associated to ensure that their experience is a good one.

What according to you makes you a good candidate for customer service or technical support job?

Customer service are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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