Subject: Tech Support Candidate - Arpit Sharma
From: Arpit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 03:03:31 -0400

| | Tech Support Test

Name | Arpit Sharma
E-mail | [email-masked]
Phone Number | (82644) 78492
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Punjab

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When when I'm trying a open website (www.ndtv.com) on my Browser then I get error.This is due to following reasons:-
1)  Site may be busy.
2) My mobile network is weak.
3) As we know there are some sites which open only on computer, laptop etc.

As a computer user, there are two cases comes here:-
1) computer attached with wifi:-
When my computer's network attached with wifi then site open suddenly.
2) computer's network attached with phone's network:-
The site may take time.

What according to you is difference between Bluetooth and Wifi?

Bluetooth:-
Bluetooth is feature of mobile, computer etc. We can share photos, musics,videos etc with the help of Bluetooth.
The  important of this  feature is that there is no necessary of data in our phones.
Wifi:-
Wifi is also same feature as Bluetooth. We can share photos, videos, musics and e-mail with help of wifi but there is need of data in another phone for use of wifi.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great customer service experience is when you provide the extra mile for customer. Providing what customer needs but also going out of your way to do it.
Customer success deliver the outcomes your customers desire. Product experience build products your customers love.

What according to you makes you a good candidate for customer service or technical support job? | A  Customer service representative cls for people that display this trait like most people. The ideal candidate prefes to work in a group setting in which they have the opportunity to interact with others but is able to work alone with limited contact for Short periods of time
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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