Subject: Tech Support Candidate - Chetan NA
From: Chetan NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 06:56:15 +0000

| | Tech Support Test

Name | Chetan NA
E-mail | [email-masked]
Phone Number | (+91) 8384075616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | All India Institute of Medical Sciences | Programmer | 28th April 2020 | 26,000
Previous Employer 1 | Smart IT Services Pvt. Ltd | Intern | 30th May 2018 | 8,000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Make sure your internet connection working properly.

Step 2: Check Website address properly. If their is some typing mistake, please correct them with appropriate address.

Step 3:Clear cache from your current  Web browser and afterward restart your browser again.

Step 4: If it still doesn't work after following all previous steps, then try to contact the website customer services.

What according to you is difference between Bluetooth and Wifi?

WiFi - WiFi is used to send or receive data using wireless medium and at the same time it also provide a service to make one or more users connected together via Internet connectivity.

Bluetooth - It provide only sending or receiving of data through wireless medium.

WiFi- Full form is Wireless Fidelity.
Bluetooth - Has no Full Form.

WiFi- Require router for connectivity.
Bluetooth - require Bluetooth adapter on all devices for connectivity (But now Bluetooth adapter is mostly installed in all mobile or some other wireless connectivity devices also.)

WiFi- It need high bandwidth and due to that it consume more power than Bluetooth.

WiFi and Bluetooth - Both support PAN(Personal area network) type of network.

WiFi- Its coverage area is up to 32 meters.
Bluetooth- Its maximum coverage area would be around 10 meters.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service is good strategy and system planning.
As a great customer service executive you always have a strategy and system planning so that based on it you will provide the same level of care to all customers.
Its not just based on communication aspect apart of them you must have an ability to solve the customer problem efficiently.

What according to you makes you a good candidate for customer service or technical support job?

1) Good Communication skills
2) Perspicacious in presentation and analytics skills.
3) Sales and Management skills.
4)Doing a work wholeheartedly follow with work ethics and perseverance.
5) I have an ability or caliber to solve problems and at the same time learning new things also.
6)My biggest uniqueness is I never quit. No matter what situations are, I believe in myself and try to solve that problem until best solution is not found

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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