Subject: Tech Support Candidate - Ashish Kumar Gautam
From: Ashish Kumar Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 02:51:50 -0400

| | Tech Support Test

Name | Ashish Kumar Gautam
E-mail | [email-masked]
Phone Number | (+91) 7275380500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Shree Computers Pundits Services Pvt Ltd | Web content developer | 4 year 8 month | 15000
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Define the problem.
Gather detailed information.
Consider probable cause for the failure.
Devise a plan to solve the problem.
Implement the plan.
Observe the results of the implementation.
Repeat the process if the plan does not resolve the problem.
Document the changes made to solve the problem.

What according to you is difference between Bluetooth and Wifi? | Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | I can do the work and deliver exceptional results. I will fit in beautifully and be a great addition to the team. I possess a combination of skills and experience that make you stand out from the crowd. Hiring you will make him look smart and make his life easier.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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