Subject: Tech Support Candidate - Nitin Singh
From: Nitin Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 02:45:18 -0400

| | Tech Support Test

Name | Nitin Singh
E-mail | [email-masked]
Phone Number | (011) 8287893295
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Burari

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Advantage one tax consulting pvt ltd | Sr process associate | 25 december 2019 | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will try to reload and check that page .
Will try to open that in other browser.
Will clear cache.
Will check for internet connection, properly inserted for nor for cabled connection,
Or will discount and try to reconnect wifi.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to connect devices without any cables, used to share files, videos, images etc.

Where as wifi is a wireless connection of devices for internet access, used to exchange data.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service and great customer service,they listen to customer queries properly even if the customer is irate, promise them to resolve their problem, build good and friendly relationship with customer , dont make customer wait more on call.

But in good CS they resolve issue but takes their own sufficient time, where as great CS dont make customer wait for their money, resolve quickly as possible.

What according to you makes you a good candidate for customer service or technical support job? | Making good and friendly relationship with customer in no time,  solving all customer queries, and i dont make them wait.  Understanding the anger of customer and try to satisfy them in no time, quick response without  wasting their and my time. Listening customer properly and i dont intrupt in middle while talking, and wait for my turn to talk once they finish and try best to make them happy .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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