Subject: Tech Support Candidate - Sudarshan Dubey
From: Sudarshan Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 02:31:13 -0400

| | Tech Support Test

Name | Sudarshan Dubey
E-mail | [email-masked]
Phone Number | (91) 9621161921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Logix blossom county sector 137 noida 201305

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Very first step is to check the Internet connection.
If Internet connection is working then check the given website address.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is mainly used for transfer of files, Media, any documents from limited distance without using internet.
While wifi is the way to connect our accessories with internet.
Wifi and Bluetooth both have some boundaries.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The common perception may be that good customer service provides nothing more than just basic support and that great customer service keeps your customers coming for more delighting them with exceptional experiences.
What according to you makes you a good candidate for customer service or technical support job? | Excellent interpersonal skill, analytical skill, and problem solving skill. Profitably, good in team work, sharing ideas, and interacting with customers and clients and having good computer knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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