Subject: Tech Support Candidate - Arun Pratap Singh
From: Arun Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 06:30:13 +0000

| | Tech Support Test

Name | Arun Pratap Singh
E-mail | [email-masked]
Phone Number | (+91) 8005736370
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka sector 9

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection.  If internet is ok then i go through setting and check is any data restriction for this browser. If  permission  is already allowed then I will do mobile in aeroplane mode and then remove from aeroplane mode and check.If problem still exists then I will do uninstall this app and redownload and check.
What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect device using without cable, while wifi provide s high speed internet. Bluetooth is a wireless technology standard that is used to exchange data over short distance usually between personal mobile devices.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing "good" customer service and delivering "great" customer service is that in the former you are probably only barely keeping your customers satisfied while in the latter, you are not only keeping them satisfied- you are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | I am highly motivated , result oriented individual willing to go an extra mile  to reach goal  and learned along the way. I'm confident that if given this opportunity,I will thrive and deliver quality work within stipulated deadlines.I  look forward  to contributing my skill and experiences to your organization if given the opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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