Subject: Tech Support Candidate - Diksha Khanna Diksha
From: Diksha Khanna Diksha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 02:18:09 -0400

| | Tech Support Test

Name | Diksha Khanna Diksha
E-mail | [email-masked]
Phone Number | (91) 8400205179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ramesh Nagar New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly,I will reboot my smart phone then,check the data connection.And again try to open a website on your browser.

What according to you is difference between Bluetooth and Wifi?

We use bluetooth for transferring files,documents or images through offline mode  in a limited area .There is compulsory for receiver or sender to on their Bluetooth first.Then only we transfer files.
WiFi is internet connection through which group of people use single data connection at a given period of time.And the speed of wifi in comparison to data connection is more better.And we use wifi to share documents,files or images on a online mode through social media only.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Na
What according to you makes you a good candidate for customer service or technical support job? | To provide a customer accurate answer of his or her questions.And the doubt or a problem a customer has ready to resolve it easily or quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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