Subject: Tech Support Candidate - VISHAL SALUJA
From: VISHAL SALUJA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 05:24:37 +0000

| | Tech Support Test

Name | VISHAL SALUJA
E-mail | [email-masked]
Phone Number | (91) 8287285257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kickass Adventures Private Limited | Customer Relationship Officer | 15 Marc 2020 | 22000
Previous Employer 1 | Lavanya COUTURE | Branch Manager | NA | 30000
Previous Employer 2 | Sabhyata clothing | Branch Manager | NA | 27000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : I will open another website in that same browser , if that website doesn't load that means there can be a problem with the browser.

Step 2 : then I'll open another browser and then check it there,  whether the same problem occurs or not . If he same problem appears again that means there is a problem with the internet .

Step 3 : Then I'll make sure whether all the cables are attached properly or not with the modem device , and then restart it . Again if the problem occur then I'll call the customer care for further assistance.

What according to you is difference between Bluetooth and Wifi? | Bluetooth and wifi , there is a bit similarity between them but both have major differences , as both provide wireless connections. Bluetooth on the one hand  used to transfer data from one device to another,  and wifi on the other hand is generally used to access the internet globally or nationally. If we talk about the range then the bluetooth have shorter range than the wifi .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good and great customer service are not too far off , they are bit similar . For an example :
Good customer service : if a customer enters the store and you are on a call with another customer .You whisper to them that they can wait 5 minutes as you were on the call with different customer.
Great customer service : if a customer enters the store and you are on a call with another customer . You tell the person on the phone to hold on for a moment and attend the walking Customer first . Then you assist the custermer gently and try to assist them in few seconds but if it takes longer then 15 - 20 seconds then you aak the customer to return back to the call (as they already knew that you were on the call ) . Then apologize to the customer on the call for taking it to long . This is how a great customer service would be .

What according to you makes you a good candidate for customer service or technical support job? | 7 years in customer service that takes me from a roller coaster ride . There's a lot of ups and downs in the journey but one thing which keeps me to this field is that this service . Every time I make I sure that I can put the smiles on the customer faces  . A lot to say but in short I can say is for the rest of my life I'll do this customer service only because it not only motivate me but keeps me alive as well . I think this the best way to help other people problems and make them happy
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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