Subject: Tech Support Candidate - Narayani Upadhyay
From: Narayani Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 01:21:28 -0400

| | Tech Support Test

Name | Narayani Upadhyay
E-mail | [email-masked]
Phone Number | (201301) 8736909387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Secter 34

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer executive | 21 may | 17k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all I will check my network problem and if I will get network issue so I will try to resolve it
What according to you is difference between Bluetooth and Wifi? | We connect Bluetooth to listen call,media,play game and we connect Wi-Fi to use internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good customer service we try to resolve customer's problem and in great customer service we give more facility to our customers
What according to you makes you a good candidate for customer service or technical support job? | Speak softly, greetings to customers, talking to customers normally, behave friendly, trying to their queries and problems and try to resolve that
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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