Subject: Tech Support Candidate - Anshul Raj
From: Anshul Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 01:12:33 -0400

| | Tech Support Test

Name | Anshul Raj
E-mail | [email-masked]
Phone Number | (91) 8279741475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector15

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all it depends on what type of error we are getting
1. If we are getting error due to connectivity issues then we have to check our computer network if computer network is ok then we will run a window trouble shoot properties as it can suggest the reason why we are not able to connect to the website
2. If we get an alert error then we have to change the settings as the website is not able to open because may be permission to such sites is blocked by the browser or by the user itself so as we provide permission we can able to access the site
3. Sometimes we gets some random error it may be due to the cache files, cookies, the history may be got overloaded for which the browser may not work properly

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primerily  used to connect devices without using cables,while the wifi provides high speed access to the internet .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service  is just is just doing your job and meeting  your customers expectations while the  great customer service is loving your job and exceeding your customer expectations.Good one , result is clearing the query while the great one, build a goodwill that  will help in future,good customer seevice means is to just  resolving customer concern but great customer service means making sure about customer satisfaction customer should note face same problem again.
What according to you makes you a good candidate for customer service or technical support job? | The postive towards customer and willingness to help someone by providing correct information also i am a soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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