Subject: Tech Support Candidate - Piyush Chhabra Piyush
From: Piyush Chhabra Piyush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 01:10:21 -0400

| | Tech Support Test

Name | Piyush Chhabra Piyush
E-mail | [email-masked]
Phone Number | (+91) 8588897090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vijay Vihar rohini sector-4

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl india llp | Executive | 2-4-2020 | 26,250
Previous Employer 1 | Ernst and young | Administrative contractor | 29-3-2019 | 22,000
Previous Employer 2 | Suntec web services | Process associate | 24-8-2018 | 20,000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will validate what kind of error is it. For example, internet connectivity error, ndtv server issue or domain issue, etc.

If it is internet connectivity issue, I will try to reboot my modem or router to get the connectivity again.

If there is any ndtv server issue, then I will have to wait until the server gets resume to normal. Then only, the site will work.

What according to you is difference between Bluetooth and Wifi?

The difference between Bluetooth and wifi is given below:-

Bluetooth is being used to share the file or document from one device to another device. Bluetooth can also be used to create an internet conectivity environment in mobile devices and have internet connectivity in laptops. wherein wifi can only be used to connect with internet on a mobile device, desktop or laptop, etc.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service:-
* Respond to customer within the short span of time
* Listen to customer carefully and provide him/her a satisfactory solution on his/her query

Great customer service:-
*Be available with the customer until he/she gets the resolution.
*If you observe the customer is irritated, let help him to calm down by using some phrases like "Don't worry sir/mam, I am here to help you out from any difficulty", "I will provide you best solution to resolve your query, please be with us".

What according to you makes you a good candidate for customer service or technical support job?

Characteristics for Customer service candidates:-

* Patience
*Multi tasking
*Positive attitude
* Emotional intelligence
* Communication skills

Characteristics for technical support candidates:-

* Communication skills
*Active listening
* Complete product knowledge to provide end to end support to customer
* Problem solving
* Technical knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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