Subject: Tech Support Candidate - Prachi Garg
From: Prachi Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 01:03:44 -0400

| | Tech Support Test

Name | Prachi Garg
E-mail | [email-masked]
Phone Number | (247001) 9897388891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon 14/28

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Absolutdata | Programmer | 30- June -2020 | 26333
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We can use other mode of browser to open it or may be there is some security on laptop and we don't have access to it so we can contact the it team.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is share among two devices at one time and wifi can be access to all the users at the same time.Bluetooth does not provide and access to an internet we can use it just for sharing files among two devices but in wifi we can't use them for sharing files we use to access  server outside.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means we are just satisfying our customer to fulfill their complaints and solving their issue but according to me great customer service is not only solving their query but also give them proper knowledge of that so that they can also know why such issue arises so that in future they do not have to face such type of difficulty and have proper knowledge.
What according to you makes you a good candidate for customer service or technical support job? | I will look their problem as a consumer aspects
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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