Subject: Tech Support Candidate - Devashish Sharma
From: Devashish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:58:44 -0400

| | Tech Support Test

Name | Devashish Sharma
E-mail | [email-masked]
Phone Number | (836) 8103135
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad, Vijay Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | CSA | 4 Nov 19 | 21600
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As in this situation troubleshooting steps will be given to customer
* Ask customer to check the internet is connected or not.
* If connected and still it is not opening will inform customer to refresh the page once and check the entered url is correct and has to pitch the correct information to customer

What according to you is difference between Bluetooth and Wifi?

Bluetooth - A primary option to exchange data between two devices within limited range.

Wifi - It is an option which enables to connect with internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Service - It can be defined as proper service given to customer but not in a full aspects. Can say like missing of willingness to give a great impact.

Great Service - Service given to customer with full quality service, taken care of all the legal guidelines and parameters, and overall a great impact on customer so that he continues to be associated with the company services fell glad that he has made a correct decision.

What according to you makes you a good candidate for customer service or technical support job? | Overall person should well aware of basic functionality, should be able to give proper solution at right moment over the call, ownership .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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