Subject: Tech Support Candidate - Akanksha Dwivedi
From: Akanksha Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:56:20 -0400

| | Tech Support Test

Name | Akanksha Dwivedi
E-mail | [email-masked]
Phone Number | (221008) 9711543205
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Varanasi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I Will analyse the error type then I will use troubleshooting process
What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is that your customer email from your website. You respond with in 24 hours.
Great customer service is that you respond that customer with in minutes.
In good customer service if customer does not like our product and he wants to return this process done in sometimes.
In great customer service this process done quickly.
In great customer service creats relationship you and customer loyal.

What according to you makes you a good candidate for customer service or technical support job?

Who solve customer problem with satisfaction.
My good communication skills and listening skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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