Subject: Tech Support Candidate - Ekta Rohilla
From: Ekta Rohilla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 04:47:21 +0000

| | Tech Support Test

Name | Ekta Rohilla
E-mail | [email-masked]
Phone Number | (+91) 9319804753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Panipat

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Sometime website doesn't open due to poor Network connection, but sometimes there is a general error, if we are getting some problem with current browser we could use some different one.
What according to you is difference between Bluetooth and Wifi? | Bluetooth has a short range while WiFi is a long range order. Bluetooth retains up to some metres while WiFi could spread over a large area could say in an University or college campus.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good customer service is just to help customer according to their needs.
2. Great customer service is to provide them satisfaction too with their services too.
3. In order to provide great customer service, we may have to make compromise in order to get a good response in future.
4. While good customer service retains upto beneficial aspects.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills and also I remain always remain interested in technical fields too being a science student.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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