Subject: Tech Support Candidate - Umang Gupta
From: Umang Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:28:40 -0400

| | Tech Support Test

Name | Umang Gupta
E-mail | [email-masked]
Phone Number | (011) 43571267
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oyo | Key account manager | 13th jan | 20,000
Previous Employer 1 | Mohan threads mills pvt ltd | Operation executive | 31st jan | 11,000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The website is not able to open due to public connection

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a tool for transferring a files from one device to another device , connect the device

Wifi is a tool for internet connection and a wireless for laptop  desktop and mobile

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer is a understanding , humble

Great customer service is basically the spoke person gave a full problem solving issue

What according to you makes you a good candidate for customer service or technical support job?

Customer service means hear problem solve on a phone call

Technical support job means solve a customer problem with the technical tool .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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