Subject: Tech Support Candidate - Saksham Nagpal
From: Saksham Nagpal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 04:27:01 +0000

| | Tech Support Test

Name | Saksham Nagpal
E-mail | [email-masked]
Phone Number | (+91) 9315234366
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Outram lines, delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the following steps:
1. Make sure I have a well connected internet connection.
2. Recheck the website address to ensure zero typing errors. Also try changing the extension to .in
3. In case the address of the website has been modified, look up for the updated address through a search engine or confirm from a colleague.
4. Make sure the computer is not connected through a vpn network to a country that does not support the website.

What according to you is difference between Bluetooth and Wifi? | While wifi can only be used to for internet access, Bluetooth, in addition to internet access, can also be used for sharing media across different devices
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The aim of a good customer service revolves only around solving a customer's problem and providing him the information he needs. The scope of a great customer service is beyond that. Infact a good customer service is a part of a great customer service. In addition to what a good customer service includes, a great customer service also includes dealing with a customer humbly, correctly understanding his problem by active listening and leaving the customer satisfied upto his desire. The main strategy of "a customer is always right" also needs to be followed under a great customer service.
What according to you makes you a good candidate for customer service or technical support job? | I have recently turned 18 and have therefore started applying for pancard and demat account. Through this process I have had various questions regarding what needs to be done and how it needs to be done and have ultimately ended up calling customer support executives tens of times. I therefore have had a first-hand experience of being a customer a have realised the agony of solving a problem and getting things done as soon as possible. I think I am a good candidate for customer service job since, through my experience, I have understood what a customer wants and how he/she/they should be handled.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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