Subject: Tech Support Candidate - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 04:24:27 +0000

| | Tech Support Test

Name | Abhishek Singh
E-mail | [email-masked]
Phone Number | (201307) 9315143080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 65

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- first you need to check internet connection.
2- May be firewall issue.
3- This site may be blocked by administrator.
4- May be proxy is enable
5- DNS server issue
6- Browser may be not updated

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used for file transfer between two devices that are placed in short distance but wifi is used for high speed net connection.
By Bluetooth we can not access internet and for this is not required any type of router while wifi is based on router and we can connect many devices at a single time

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal

What according to you makes you a good candidate for customer service or technical support job?

I am a hard working and I can handle multiple customer at a single time .
I have skills of problem solving and technical field is my interested field and also I have spent last five years in computer field because my graduation is in computer science

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |