Subject: Tech Support Candidate - Abhinav kumar
From: Abhinav kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 04:13:45 +0000

| | Tech Support Test

Name | Abhinav kumar
E-mail | [email-masked]
Phone Number | (+91) 8005533900
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fresher | nin | 12 | 6
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We need to goto the setting, then goto advance setting, ckick on reset browser after resetting check weather browser is working or not.
What according to you is difference between Bluetooth and Wifi? | Bluetooth use to communicate one device at a time, whereas WiFi can connect server devices. Bluetooth doesn't provide tcp/IP protocol, whereas WiFi assign a new IP address to each devices connected with it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The concern or ticket raise by customer should be resolved within there time limit and within customer satisfaction. Treating customer wisely is an example of great customer service.
What according to you makes you a good candidate for customer service or technical support job? | I am extraordinary communicator, I can handle customer who reaches me by any medium, like chat, phone, walk-in. I know troubleshooting regarding all Microsoft office 365 application, and also I know how to use them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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