Subject: Tech Support Candidate - Hargurpreet Singh
From: Hargurpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 00:13:17 -0400

| | Tech Support Test

Name | Hargurpreet Singh
E-mail | [email-masked]
Phone Number | (+91) 9818949462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will chech my network connection of interest. After checking that i will refresh my system and try to open that website again.
What according to you is difference between Bluetooth and Wifi? | Through Bluetooth we can connect to audio devices like speakers, car audio system but whereas WiFi connection give our device the internet connection and allow us to surf, download, etc
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is solving customer's problem, query whereas in great customer service there should be a proper call opening, greet the customer with perfect pitch. There should be a happy to help tone in our voice. There should be cross check that customer is satisfied with our service and whether customer is looking for something else too.
What according to you makes you a good candidate for customer service or technical support job? | I am having a pleasing personality. I will give my 100 % to give a great customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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