Subject: Re: Tech Support Candidate - Rahul Kumar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 23 May 2020 13:03:49 +0000

Poor written English, reject

Sent from my iPhone

On 23 May 2020, at 17:58, HR Livesalesman <[email-masked]> wrote:

Hi Ma'am,

This guy stays in Noida,
Having technical experience,
English was fine,
Last Salary- 25000/-
Expecting as per company norms.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 23 May, 2020, at 17:42, Ambika Mehta <[email-masked]> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rahul Kumar
E-mail  [email-masked]
Phone Number    (91) 7978545035
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida-71
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NLB     Customer service Executive      31 May  31000
Previous Employer 1     iEnergizer      Customer Care Executive February        25000
Previous Employer 2
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     Following steps I will take in logical order to troubleshoot the problem:

1.Fist of all I will open a new tab and check to see if i can load another website or not.If I am not able to open another site, then I will move on to the next step.
2.I will use another browser, like Internet Explorer, and try to open the site were I was facing issue.If it not ressolved then I will move on the next step.
3. I will clear cookies and cache of my browser.
4.I will see our internet connection.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me Good customer service means:
Here in this scenario we think to make our customer satisfied.
But Great customer service means to make customer satisfied and be loyal with them.
To explain I would like give one example:

Good Customer Service – A cystomer is on the phone and asks you a question you don't know the answer to. You put them on hold to find the answer and then come back to them with it.

Great Customer Service – You explain you don't
know the answer but will get them the answer.
What according to you makes you a good candidate for customer service or technical support job? I do have have experience that how to handle customer & how to give them a resolution.
Only providing resolution is not a customer service, providing resolution along with maintaining a good relation with any customer should be our moto.
And this thing I know very well.