Subject: Fwd: Tech Support Candidate - Rahul Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 23 May 2020 05:28:39 -0700 (MST)

Hi Ma'am, 

This guy stays in Noida, 
Having technical experience, 
English was fine, 
Last Salary- 25000/- 
Expecting as per company norms. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 May, 2020, at 17:42, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Rahul Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 7978545035 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Noida-71 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NLB 	Customer service Executive 	31 May 	31000 
Previous Employer 1 	iEnergizer 	Customer Care Executive 	February 	25000 
Previous Employer 2 				
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Following steps I will take in logical order to troubleshoot the problem: 

1.Fist of all I will open a new tab and check to see if i can load another website or not.If I am not able to open another site, then I will move on to the next step. 
2.I will use another browser, like Internet Explorer, and try to open the site were I was facing issue.If it not ressolved then I will move on the next step. 
3. I will clear cookies and cache of my browser. 
4.I will see our internet connection. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me Good customer service means: 
Here in this scenario we think to make our customer satisfied. 
But Great customer service means to make customer satisfied and be loyal with them. 
To explain I would like give one example: 

Good Customer Service – A cystomer is on the phone and asks you a question you don't know the answer to. You put them on hold to find the answer and then come back to them with it. 

Great Customer Service – You explain you don't 
know the answer but will get them the answer. 
What according to you makes you a good candidate for customer service or technical support job? 	I do have have experience that how to handle customer & how to give them a resolution. 
Only providing resolution is not a customer service, providing resolution along with maintaining a good relation with any customer should be our moto. 
And this thing I know very well.