Subject: Fwd: Tech Support Candidate - Ayan Das
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 23 May 2020 05:24:32 -0700 (MST)

Hi Ma'am, 

This candidate is staying in Palam near Dwarka, But as earlier also he used to travel from his place to Noida, so it would not be a challenge for him, He can travel by his own. 
He is holding technical experience. 
English was good. 
Last Salary- 29800 
And he is ready to negotiate with salary. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 May, 2020, at 17:30, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ayan Das 
E-mail 	[email-masked] 
Phone Number 	(91) 9990182668 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Palam Village 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Genpact 	Process developer 	NA 	29800 
Previous Employer 1 	Genpact 	Process developer 	22/12/2017 	28900 
Previous Employer 2 	Fiitjee limited 	Assistant manager 	24/02/2016 	35000 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check if the internet is working 
2. Restart the PC. 
3. Clear cookies, cache etc. 
4. Check if the site is blocked/IE security settings 
5. Check for firewalls/antivirus/VPNs, if any 
6. Try to open the site on another browser, and also on another device. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Understanding the customer's need, and providing an appropriate resolution is good customer service. On the other hand, anticipating the unspoken need of the customer, and walking the extra mile to fulfill that requirement, on top of giving him/her the resolution for his/her basic query, while retaining the human touch/personalisation to "wow" the customer, is great customer service. 
What according to you makes you a good candidate for customer service or technical support job? 	* I have a vast experience in this field 
* I have good communication skills in English. 
* I possess cross-industry customer service experience which gives me an edge over others. 
* I have been told that Ihave a customer centric aptitude. 
* I like helping people.