Subject: Fwd: Tech Support Candidate - Rinky Kumari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 23 May 2020 02:19:56 -0700 (MST)

Hi Ma'am, 

Holding a tech background. 
Spoken English was fine but less confident. 
Last Salary 20k 
Expecting Descent hike. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 May, 2020, at 14:37, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Rinky Kumari 
E-mail 	[email-masked] 
Phone Number 	(201301) 8851152810 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like 
Where do you currently live (area) 	Noida sec-58 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 			
Previous Employer 1 	UNIQLO pvt.lmt 	Sales associate 	21 may 2020 	22k 
Previous Employer 2 	Ienergizer 	CCE 	08 aug 2019 	18k 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I apologise for the inconvenience cause to you as you informed me your are facing issue with the website form are browser so i request you kindly check on internet connection first then once close all tabs after that check once after that if issue will not resolve then again close all the tabs then on off the internet after that open the browser then search once or if only ndtv website is not working then check after sometime and check once to open any another website if the problem will same please let us know surely we will help you with the same. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when we work according to the customer expectations only suppose that customer want some help form our side and we helped him but we only helped according his expectations like 

Service >Expectation= satisfaction 

2. Great customer service is when customer is expecting form are side only service but we try to provide too much better service where customer is not expecting which thing form are but we done for them where customer can fell delight. 

Service>> Expectation= Delight. 

What according to you makes you a good candidate for customer service or technical support job? 	According to me i am good candidate for customer service or technical support because, I already worked 1.5 year in samsung technical department so I already know how to handle technical calls only i need to learn about your company policies and system how your company works, i need some guidance only then surely i will prove my self and if you will hire me it will be easy for both because i have some knowledge related to technical if you will teach me something i will understand easily so that’s why i think i m good candidate.