Subject: Tech Support Candidate - Raghav Sang
From: Raghav Sang <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 May 2020 04:45:26 -0400

| | Tech Support Test

Name | Raghav Sang
E-mail | [email-masked]
Phone Number | (91) 8826826489
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Excel Serve | SR. Customer Care | 10 jan 2020 | 23
Previous Employer 2 | Intelinet | Analyst | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will understand whats the error is coming on that particular system and once we able to rectify the error we can easily troubleshoot the customer. We ask him to check the internet connection.
We will ask him to check the wiring of the internet is connecting well to the system or not, if it's connected to Wi-Fi will can suggest him to restart the router once again.

What according to you is difference between Bluetooth and Wifi?

Bluetooth has a shorter range and is mostly used for connecting wireless devices such as keyboards, mouse, headphones, speakers, etc. to phones, computers, smart televisions, motor vehicles, tablets, etc. We can also transfer data by using bluetooth.

Wi-Fi on the other hand is mostly used to connect wireless devices to a network, including the internet. This includes phones, computers, smart televisions, printers, tablets, tablets, etc. The speed and range of Wi-Fi is much greater than bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great Customer services is that how happy your customers are with your services
Customer service is the face of that particular company
Agent who is sitting on that particular job has to be polite, patient and  energetic.
It's great customer service means to resolve the problem on that first call itself to understand the customer need and fulfill it anyhow.
As per my thinking one good customer can create ten new good customers and those ten can make hundred of customers and thats how its continue.

What according to you makes you a good candidate for customer service or technical support job? | As a good candidate for a customer service and technical role is same as I answered in last question that the particular agent should be energetic patients because if that agent  is not happy with the role you can't satisfy that particular customer and that can hamper the face of the company because the person who is sitting on that customer service job is the face of that particular company  now the responsibility on that particular agent to take his company reputation to higher or lower level.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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