Subject: Re: Tech Support Candidate - Sahibpreet Singh Padam Sahibpreet
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 22 May 2020 06:12:40 -0700 (MST)

Actually I called him first to apply for the test. then I took the information 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 May, 2020, at 18:24, Deeksha Dadu <[email-masked]> wrote: 

Do u not check test before calling? He is obviously rejected 

	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good cx: The one who just want us to resolve his query but won't fill any ratings for that 
Great cx: he will enjoy our trouble shooting steps and will learn them and will give us nice ratings as well 
	What according to you makes you a good candidate for customer service or technical support job? 	I can resolve queries within the given time period and also interact with the cx nicely from where we both have a nice experience of the call and moreover he would like to call us in future if he feels any issues related to a product 

From: Sahibpreet Singh Padam Sahibpreet < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 22 May 2020 at 6:09 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sahibpreet Singh Padam Sahibpreet 

	

	
	
			Tech Support Test 
		
	Name 	Sahibpreet Singh Padam Sahibpreet 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9873696576 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance 	Lead technical support associate - 2 	- 	24k 
Previous Employer 1 	Convergys 	Technical support advisor 	6-december-2019 	22k 
Previous Employer 2 	Farsight Securities 	Network engineer 	31-jan-2019 	13k 
	You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I'll try to open any other website 
2. Will check the right bottom corner of the desktop whether i could see a red X on an internet connection 
3. Will plug out the lan cable and will plug back in after 15 seconds 
4. If there is a red x on the internet connection, will check the internet connection on the other devices 
5. If internet is working on the other devices, 
I'll uninstall the network drivers and restart the pc 
6. Will open command prompt and # type ipconfig /flushdns 
# ipconfig/release 
# ipconfig/renew 

	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good cx: The one who just want us to resolve his query but won't fill any ratings for that 
Great cx: he will enjoy our trouble shooting steps and will learn them and will give us nice ratings as well 
	What according to you makes you a good candidate for customer service or technical support job? 	I can resolve queries within the given time period and also interact with the cx nicely from where we both have a nice experience of the call and moreover he would like to call us in future if he feels any issues related to a product