Subject: Re: Tech Support Candidate - Sahibpreet Singh Padam Sahibpreet
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 22 May 2020 12:54:50 +0000

Do u not check test before calling? He is obviously rejected

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good cx: The one who just want us to resolve his query but won't fill any ratings for that
Great cx: he will enjoy our trouble shooting steps and will learn them and will give us nice ratings as well
What according to you makes you a good candidate for customer service or technical support job? I can resolve queries within the given time period and also interact with the cx nicely from where we both have a nice experience of the call and moreover he would like to call us in future if he feels any issues related to a product

From: Sahibpreet Singh Padam Sahibpreet <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 22 May 2020 at 6:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sahibpreet Singh Padam Sahibpreet

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sahibpreet Singh Padam Sahibpreet
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9873696576
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance Lead technical support associate - 2    -       24k
Previous Employer 1     Convergys       Technical support advisor       6-december-2019 22k
Previous Employer 2     Farsight Securities     Network engineer        31-jan-2019     13k
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     1. I'll try to open any other website
2. Will check the right bottom corner of the desktop whether i could see a red X on an internet connection
3. Will plug out the lan cable and will plug back in after 15 seconds
4. If there is a red x on the internet connection, will check the internet connection on the other devices
5. If internet is working on the other devices,
I'll uninstall the network drivers and restart the pc
6. Will open  command prompt and # type ipconfig /flushdns
# ipconfig/release
# ipconfig/renew

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good cx: The one who just want us to resolve his query but won't fill any ratings for that
Great cx: he will enjoy our trouble shooting steps and will learn them and will give us nice ratings as well
What according to you makes you a good candidate for customer service or technical support job? I can resolve queries within the given time period and also interact with the cx nicely from where we both have a nice experience of the call and moreover he would like to call us in future if he feels any issues related to a product