Subject: Tech Support Candidate - Sahibpreet Singh Padam Sahibpreet
From: Sahibpreet Singh Padam Sahibpreet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 May 2020 08:39:44 -0400

| | Tech Support Test

Name | Sahibpreet Singh Padam Sahibpreet
E-mail | [email-masked]
Phone Number | (+91) 9873696576
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Lead technical support associate - 2 | - | 24k
Previous Employer 1 | Convergys | Technical support advisor | 6-december-2019 | 22k
Previous Employer 2 | Farsight Securities | Network engineer | 31-jan-2019 | 13k

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll try to open any other website
2. Will check the right bottom corner of the desktop whether i could see a red X on an internet connection
3. Will plug out the lan cable and will plug back in after 15 seconds
4. If there is a red x on the internet connection, will check the internet connection on the other devices
5. If internet is working on the other devices,
I'll uninstall the network drivers and restart the pc
6. Will open  command prompt and # type ipconfig /flushdns
# ipconfig/release
# ipconfig/renew

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good cx: The one who just want us to resolve his query but won't fill any ratings for that
Great cx: he will enjoy our trouble shooting steps and will learn them and will give us nice ratings as well

What according to you makes you a good candidate for customer service or technical support job? | I can resolve queries within the given time period and also interact with the cx nicely from where we both have a nice experience of the call and moreover he would like to call us in future if he feels any issues related to a product

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