Subject: Fw: Tech Support Candidate - Surya Shekhar
From: Saurabh Dadu <[email-masked]>
To: Harpreet Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Fri, 22 May 2020 12:16:11 +0000

Hire Her - 30K

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Surya Shekhar <[email-masked]>
Sent: 22 May 2020 3:19 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Subject: Tech Support Candidate - Surya Shekhar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Surya Shekhar
E-mail  [email-masked]
Phone Number    (+91) 9711896445
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Tughlakabad extension
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Nextgen global services pvt Ltd         Technical Support officer       Currently working       32000
Previous Employer 1     Oyo     Technical Support Engineer      7 oct 2019      30000
Previous Employer 2     Snapdeal        CCE     July 2015       20000
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     1. Check Internet connection is proper.
2. Some antivirus software block the pages. So will check antivirus and firewall settings.
3. Could be a problem with browser add-ons.
4. Could be problem with OS.
5. If everything is fine, it could be an issue with the browser. So I will check the same on another browser.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is basically giving them solution and keeping them satisfied.
However a great customer service is not only keeping the customers satisfied but also to keep them loyal.
What according to you makes you a good candidate for customer service or technical support job? In Snapdeal I got promoted to a feedback team purely working on poor and average CSAT scores. This happened because consistently my score board was notified as 100 % CSAT.
I love communicating with people.
I love helping others.
I make sure I leave a smile on the person's face whom I talk.
Secondly I handled a team of 6 in oyo. I trained them. I got a good feedback from them and managers even. I worked for 4 years in oyo and handled all kind of technical related glitches coming on oyo softwares (consumer app/ website, CRS, Audit app, owner app, ec). Also wworked with pinelabs to resolve EDC swipe machune issues faced by owners.