Subject: Fwd: Tech Support Candidate - Aman Pandey
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 22 May 2020 04:24:14 -0700 (MST)

Hi Ma'am, 

This candidate is holding technical experience. 
Spoken English was fine. 
Can travel office by own. 
Last Salary- 35000/- 
Ready to negotiate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 May, 2020, at 16:26, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Aman Pandey 
E-mail 	[email-masked] 
Phone Number 	(989) 9521517 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	New Ashok Nagar New Delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Xcelserve Solution Pvt Ltd. 	Senior Travel Sales 	Still Working 	35000 
Previous Employer 1 	Make my trip 	Senior customer support executive 	Nov 2019 	30000 
Previous Employer 2 	Tech live care 	Senior Executive 	July 2018 	27000 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly we will look the net connection 
After that we will try to do with different browser. 
Then try to clear the caches and cokkes and try again. 
If it workes then fine other wise use with different device . Or contact the adminstration . 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	the main difference between providing good customer service and delivering great customer service is that, in the former, you are probably only barely keeping your customers satisfied,while in the latter, you are not only keeping them satisfied – you are also keeping them loyal 
What according to you makes you a good candidate for customer service or technical support job? 	Specially for the good candidate it is mandatory to help to the customer until he or she is satisfied with the service.Provid3 the best way to help to the customer and try to make healthy relation with customer.