Subject: Fwd: Tech Support Candidate - varun kapoor
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 22 May 2020 00:38:19 -0700 (MST)

Hi Ma'am, 

This Candidate is having a technical background, 
English was fine, 
The last Salary was 31000 
Expectation- Ready to negotiate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 May, 2020, at 12:38, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	varun kapoor 
E-mail 	[email-masked] 
Phone Number 	(011) 9810754412 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Bhajanpura delhi 110053 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Convergys (AT&T) 	online chat executive 		20 
Previous Employer 2 	Tech mahindra (Verizon wireless) 	online chat executive 		31 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I'll try to check the internet connection first, and after that I'll try to open other websites because this could be an error from ndtv.com as well. If the other site will work fine then I may contact ndtv.com to fix it. There could be other reasons as well. 

1. Their website requires high speed internet so I'll try to use the LAN instead of WIFI. 

2. I'll check browser settings or try to open ndtv.com on a different browser or restore browser as this can be a setting issue as well. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good question, and I like to answer these type of questions. 

1. When we provide good customer service so indirectly we're doing advertisement because that happy customer will share examples of good customer service with his friends or family members which will increase the number of customers. 

2. The customer will think twice before switching the company because everyone knows the issues are everywhere, but good customer service is something which can satisfy a customer. 

What according to you makes you a good candidate for customer service or technical support job? 	1. I always try to resolve the issues from origin, so that customers don't contact for the same issues in the future. 

2. I'm polite and always try to assist the customers in every situation.