Subject: Fwd: Tech Support Candidate - Deepanshu Khorwal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 21 May 2020 03:42:09 -0700 (MST)

Hi Ma'am, 

He is having a technical background. English was good. 
Lives in Karol bagh but can travel by own. 
Last Salary- 40k. 
Ready to negotiate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 May, 2020, at 14:53, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Deepanshu Khorwal 
E-mail 	[email-masked] 
Phone Number 	(110005) 9711180681 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Karol Bagh New Delhi -110005 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Supportmart pvt Ltd 	Sales executive 	12th February 2020 	40 k 
Previous Employer 1 	NA 	NA 	NA 	
Previous Employer 2 	NA 	NA 	NA 	
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	So there have several steps can be take like: 
- check the browser or website 
- try to restart the router 
- clear the browser cache 
- we can try another browser 
These are the few logical steps can be take in order to troubleshoot the problem. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me the difference between good or great customer service isn’t that far, it just how eagerly you taking your customer. 
For example: 
A customer is not happy with our services or product and wants to return it or refund. We happily accept the return less any trouble causes us . 
On the other in great service we not only accept return but Also ensure to suggest alternative services or product based on their feedback. 

What according to you makes you a good candidate for customer service or technical support job? 	According to me to be a good candidate for Customer service or technical support is how you willingly deal with them when they comes with their problem. We should be a good communicator (superior communication skills), a Good listener and patience with them.