Subject: FW: Tech Support Candidate - Akshay Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 21 May 2020 10:24:53 +0000

Rejected

From: Akshay Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 May 2020 at 12:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akshay Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akshay Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8979758137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delta 2 greater Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Orange door infra Pvt LTD       Relationship manager sales      Dec 2019        28000
Previous Employer 2     Udayat solution Pvt LTD Asst manager sales      2017    22000
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     1-Close other tabs , extensions.
2- Restart Chrome.
3-Restart your computer.
4-Open the page in another browser.
5- fix network issues and report website problems.
What according to you is difference between Bluetooth and Wifi? Bluetooth has no full form .
While wifi stands for wireless fidelity.
Bluetooth consumes low power.
WiFi consumes high power .
Bluetooth require low bandwidth.
WiFi require high bandwidth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service-
1- your coustomer emails from your website.you responsed within 24 hour's .
2- A prospect is on the phone and ask you a question you don't know the answer to.you put them on hold to find the answer and then come back to them with it .

Great coustomer service-
1- respond to that coustomer within minutes.
2- explain that you don't know the answer but will get them the answer
What according to you makes you a good candidate for customer service or technical support job? The positive attitude towards coustomer and willingness to help someone by providing the correct resolutions or informations .
Maintaining professional relationship with the coustomer good communication skills.