Subject: Fwd: Tech Support Candidate - Ankita Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 21 May 2020 03:02:51 -0700 (MST)

Hi ma'am, 

This girl staying in Noida itself can travel office. 
Spoken was good. 
Having a technical background. 
Last Salary 27000/- 
Expecting Descent hike. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 May, 2020, at 15:21, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ankita Mishra 
E-mail 	[email-masked] 
Phone Number 	(91) 9817069496 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Sector 41 Noida 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Capgemini 	Software engineer 	3rd june 	27 
Previous Employer 1 				
Previous Employer 2 				
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If we have this issue in the browser we will follow the below steps :- 

First of all we will Check the web address (URL) in the address bar to make sure we are going to the right webpage.And also we try to open the same webpage on another computer connected to the same network.If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down. And also we can follow the steps to optimize the browser if it's work fine in another device steps are given below :- 

On your computer, open Chrome Chrome. 
At the top right, select More Organize and then Settings. 
At the bottom, select Advanced. 
In the "Privacy and security" section, select Clear browsing data. 
Select a time range and then Cookies and other site data and then Clear data. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me good customer service means just resolving customer concern but when it comes to great customer service means making sure about customer satisfaction and customer should not face same problem again. 
What according to you makes you a good candidate for customer service or technical support job? 	I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.