Subject: Fwd: Tech Support Candidate - Raman Verma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 21 May 2020 02:04:24 -0700 (MST)

Having a technical background. 
Spoken English was excellent. 
The last salary was 80k, working as a cabin crew. 
After that got involved in the family business. So ready to negotiate with salary. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 May, 2020, at 12:19, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Raman Verma 
E-mail 	[email-masked] 
Phone Number 	(91) 9999475399 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Gaur City 1 Greno West Next To Parthalag 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	JETAIRWAYS 	Cabin Supervisor 	17/04/2019 	80K 
Previous Employer 1 	Astra Business Services 	Account executive 	01/12/2006 	50K 
Previous Employer 2 	Hughes Software Systems 	Technically Support associate 	31/01/2006 	40K 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First will check if the modem has power connection or not. If Not put it on. 

2.Check if the Ethernet wire is connected properly to Modem and system. If not connect both ends properly. 

3. Check the green light flashing on Modem to confirm its transmitting signals. If not restart modem. 

4. Check in system settings if your internet connection Option is disabled or enabled. If disable change settings to enable click on. Apply and save. 

5.Check your browser in system settings are preferred choice for surfing net. If not change settings to preferred choice everytime. 

6. Check if your browser is updated version. If not update and try again to Connect. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth has range issues to connect maX to 50feet you can connect to any other device when you connected through Bluetooth. 

Wi-fi has wide range to connect with multiple devices at the same time to Connect. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Solution for customers problem is good customer service. 

Solution with smile on customers face is great customer experience. 
What according to you makes you a good candidate for customer service or technical support job? 	Knowledge is the key to success which I have, and if you don't have the knowledge then open to learn attitude is must. 

Looking out for solution with limited resources, I have learned this from my last job aviation industry. 

Only solution for Customers problem is not my cup of tea there should be a satisfaction with big smile on customers face.